Business Conditions GOLDING TRAVEL s.r.o.
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1. Origination of Contractual Relationship
Contractual relationship between the Golding Travel and the customer originates upon confirmation by the Golding Travel (or its authorised sales representative) of an order (travel contract) signed by the customer (or a guardian thereof) and payment of the advance to the bank account of the Golding Travel. Submission of a filled-in and signed order by the customer is considered an expression of acceptance and approval of these General Conditions by the customer. Confirmation of the order by the Golding Travel is considered acceptance of obligation by the latter to provide to the customer the agreed scope and quality of services.Catalogues of accommodation establishments are issued in advance. The Golding Travel therefore reserves the right to notify the customer of any changes to information provided in the catalogue prior to conclusion of the contract. In cases when information specified on the order (travel contract) and in the catalogue differ, the information on the order shall be considered obligatory.
2. Payment Conditions
The Golding Travel is entitled to receive an advance payment towards the ordered travel services prior to their provision. The Golding Travel Golding requests an advance payment of 50% of the price of the stay, payable no later than 7 days from the date of signing of the order (travel contract). The remaining amount of the price is due no later than 30 days before the beginning of the stay. In case of conclusion of the contract at a time shorter than 30 days before the date of commencement of the stay, the customer shall pay the full amount of the price upon signing of the order (travel contract). The payment may be made cash at the office of the Golding Travel Golding (or with an authorised sales representative) or by money transfer/deposit to the Golding Travel Golding bank account (the payment must be identified with a variable symbol issued by the Golding Travel. Wrong variable symbol may cause cancellation of the stay due to inability to allocate the payment), or using debit cards VISA, EUROCARD.3. Price
The amount of stay is the amount specified in the order (travel contract). Any discounts announced by the Golding Travel after signing of the order (travel contract) by the customer do not entitle the customer to the discounted price. The Golding Travel is entitled to increase the price no later than 21 days prior to commencement of the stay if the exchange rate used to specify the price of the stay increases by more than 10 per cent. In such a case, the customer is entitled to withdraw from the contract without application of any cancellation fees. The customer shall be entitled to no further compensations. Should the customer fail to withdraw from the contract within the period specified in the notification of the increase, they shall pay the balance.4. Rights and Liabilities of the Customer
4.1. Basic Rights of the Customer
- Right to receive the confirmed services in appropriate quality.
- Right to supplementary information not stated in the catalogue, in particular contact information of the person to contact in case of trouble (local representative of the Golding Travel, the local embassy – address and telephone number).
- Right to be informed of any changes in services and/or price.
- Right to cancel the stay at any time by withdrawal from the contract under conditions of cancellation stated below.
- Right to announce in writing to the Golding Travel that the stay will be used by another person if such notification contains declaration of the new customer of consent with the order and conditions of the order (travel contract), and the new customer meets all conditions for participation in the stay. Such notification shall be delivered to the Golding Travel no later than 10 days before commencement of the stay. The original and new customers are jointly responsible for payment of the rent as well as any further costs incurred by the Golding Travel in relation to the change in the person of the customer.
- Right to lodge a complaint in accordance with the complaint procedure below in case of deficiencies in rendering of the services.
- Right to protection of personal data provided in the order (travel contract) as well as other documents from unauthorised access.
4.2. Basic Liabilities of the Customer
- To co-operate with the Golding Travel to an extent necessary for proper rendering of the services.
- To report participation of foreign nationals.
- To pay the price in accordance with Article 3 above and to demonstrate such payment. Should the customer fail to pay the full price by the specified due date the Golding Travel becomes entitled to cancel the booking and to charge the corresponding cancellation fee.
- To respond to the Golding Travel without delay in relation to any modifications of the conditions and scope of agreed services.
- To receive from the Golding Travel all documents necessary for use of the services rendered.
- To carry all documents necessary for travel abroad (passport, health insurance receipt, etc.). Foreign nationals shall seek information on any visa requirements from embassies of the visited countries and obtain any necessary visa.
- To observe regulations valid in the visited countries and the local regulation at the place of stay. In case of breach of the house rules at the place of accommodation, the customer maybe evicted, forfeiting any right to further services as well as refunding of any unused services.
- To compensate any damages caused at the place of accommodation in accordance with the travel contract.
5. Modifications of Agreed Services and Legal Consequences; Cancellation of Accommodation
5.1. Prior to the travel and use of services
- In case of occurrence of conditions preventing the Golding Travel Golding Travel from rendering services as agreed the Golding Travel shall effect corresponding modifications or cancel the stay. The Golding Travel shall notify the customer of such modifications without undue delay.
- The customer becomes entitled to withdraw from the contract and to receive a refund of the paid price or advance, or to inclusion of the paid amounts towards a substitute rental without application of any cancellation fees: upon cancellation of the stay by the Golding Travel; upon change of the dates of stay by more than 3 days; upon significant change of location of accommodation, the place of stay, or upon significant change of the price. A change of the place of accommodation shall not be considered significant if the substitute place is of equal or higher quality.
- Should the customer fail to withdraw from the contract within 5 days from the reception of notification of changes, such failure to withdraw shall be considered an expression of consent with the new conditions.
5.2. During the stay
- The Golding Travel shall refund the customer for all services paid for, which have not been rendered even in a substitute form.
- The Golding Travel shall discount the price of services if the services rendered fail to reach the agreed scope and/or quality.
6. Withdrawal from the Contract b the Customer; Cancellation Fees
The customer is entitled to withdraw from the travel contract at any time prior to commencement of the stay. This withdrawal must be made in writing. The contractual relation shall be considered cancelled on the day of reception of the notice (cancellation) by the Golding Travel. Upon cancellation, the customer shall pay the following cancellation fees to the Golding Travel:- Cancellation more than 31 days before commencement of the stay: CZK 200.
- Cancellation in period between 30 and 21 days before commencement of the stay: 30% of the total price.
- Cancellation in period between 20 and 15 days before commencement of the stay: 50% of the total price.
- Cancellation in period between 14 and 7 days before commencement of the stay: 75% of the total price.
- Cancellation 6 or less days before commencement of the stay: 100% of the total price.
Should the customer cancel part of the stay of their own accord or fail to use some of the services paid for, they shall be entitled to no refund.
In case of change in the name of the customer the Golding Travel shall charge a fee of CZK 200.
Should the customer request re-booking of the travel or change of the hotel, and the Golding Travel is capable of effecting such a change, the customer shall pay a corresponding fee:- CZK 200 when changing the date of stay or type of accommodation more than 21 days before commencement of the stay;
- The corresponding cancellation fee when changing the date of stay or type of accommodation less than 21 days before commencement of the stay.
7. Complaints, Responsibility for Damage
In case the quality of accommodation is lower than agreed the customer becomes entitled to lodge a complaint. The complaint must be filed with the Golding Travel in writing and without undue delay, no later than one month form the end of the stay. Complaints may be lodged after expiration of this period only if the delay has been caused for reasons beyond control of the customer, but no later than 3 months from the date of termination of the rental according to the contract. After expiration of this period the right to lodge a complaint lapses. Complaints may be lodged with the Golding Travel or the agency which had mediated conclusion of the travel contract.In case of occurrence of deficiencies during rendering of services the customer shall co-operate in preventing damages or in keeping the extent thereof to minimum. The customer shall above all report all reservations on the spot to a representative of the Golding Travel, to the manager of the relevant establishment or to another authorised person in order to facilitate immediate remedy. Should the customer fail to report a deficiency, they shall be entitled to no discount. In case the deficiency cannot be remedied, a representative of the Golding Travel or another authorised person shall draw up a complaint protocol with the assistance of the customer. Delayed or unsupported complaints will be disregarded. The Golding Travel bears no responsibility for the quality of services provided by other entities ordered independently of the Golding Travel.
8. Travel Insurance of the Customer
The price of the say does not include travel insurance. In the case of foreign travel we recommend taking out insurance of medical expenses abroad. We recommend to all our customers taking out insurance of travel or stay cancellation.9. Final Provisions
These General Conditions apply to domestic and foreign travel provided b the Golding Travel Golding.
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